Handyman for property managers in Berlin – one contract instead of ten phone numbers

First, you send us a portfolio list – addresses, number of units, typical tasks and who approves jobs on your side. Second, we propose framework terms covering scope, approval limits, response times and invoice format. Third, a test job, such as one handover or a batch of small repairs by our caretaker service, shows you how we work and document.

After that it runs continuously: jobs come in via the portal, email or phone; anything up to the agreed limit is done without checking back, and anything above it gets a fixed price for your approval first. Invoicing is collective, in the format your accounts team needs.

Owners want to know what their money was spent on. With before and after photos for every job and invoices that show labour and materials separately, you can show them. The separate labour share also helps with service-charge statements and the German tax reduction under § 35a EStG.

Many tenants and owners in Berlin don’t speak German. We deal with them in English or German, from scheduling to the handover protocol, which saves your team follow-up calls and misunderstandings.

We’re a trades company, not a property management firm: tenancy agreements, service-charge statements and owners’ meetings stay with you. Work on gas appliances, lifts or roof coverings goes to firms that specialise in it, and we coordinate the appointments with them.

The terms are set in the framework contract. Every larger job gets a written fixed price upfront; travel within Berlin is included, and materials are itemised at purchase price plus a customary margin. Planned jobs cost less than short-notice call-outs – the earlier you tell us about handovers and void works, the better.

Extra work is agreed with you before it happens. Anything done without your approval is not billed. You get one collective invoice at the agreed interval, broken down by building or cost centre if you like.

For buildings under a framework contract, response times are written into the contract – agreed, not promised. New enquiries usually get a reply within one working day, and individual appointments are often possible as soon as the next working day. Our office at Landhausstraße 31 in Wilmersdorf is staffed Monday to Friday, 9 am to 5 pm.

For emergencies such as water damage, our phone is answered 24/7; we tell you on the phone how soon someone can be there. We work in all twelve Berlin districts.